Delivery Information

At an additional cost to our customers, nationwide deliveries via THE COURIER GUY can be organized through The Candle Factory Shop. We have negotiated a special price with THE COURIER GUY. For a delivery quote, please enquire via [email protected]


Customers can choose to arrange their own collection/courier to collect goods.

• Orders will only be released once the payment is reflected in our
    bank account.
• For orders that are being collected by a courier/driver, we will notify
    you when the order is ready for collection - please do not send a
    driver to collect until you have been contacted by us confirming the
    order is ready.
• A copy of the Vat invoice will be placed inside your parcel as
    Proof of Payment.

• The Candle Factory Shop ensures secure packing of all orders.
• All orders are checked for damages and are clearly marked as “Fragile” and “Handle with Care” before
    they are despatched.
• The Candle Factory Shop will not be held liable for any breakages or damages that occur once goods
    have left our premises and are in transit to their destination. Any breakages or damages that have occurred
    during transit need to be claimed from the relevant transport agency.
• No insurance on parcels will be taken out on your behalf, unless you have requested it.
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